Question 1

Is your coffee specialty grade?

Accepted Answer

Yes it is. The SCAA (Specialty Coffee Association of America) rates specialty coffee on a 100 point scale. 
 
The scale is as follows:
80-84.99 - Very Good
85-89.99 - Excellent
90-100 - Outstanding
 
Our coffee was last scored by a Instructor that teaches SCAA scoring methods. She rated our coffee at 85.25. That sounds excellent to us!

Question 2

Can I select a ship date?

Accepted Answer

Yes you may. If one of our shipping options does not work, please message us and we will customize a ship date for you.

Question 3

Why do you say it may take ten days to get my order?

Accepted Answer

Our coffee is roasted fresh every week. We want you to receive the freshest possible product. Your order may need to wait until the next roasting date to get the best product to you. Fresh coffee does make a huge difference in taste!

Question 4

What is direct trade vs. fair trade?

Accepted Answer

There is a lot of verbage being used in the coffee industry. Here it is:
 
Direct Trade: We actually know, have met, and work with our farmers directly. They set their own prices and we pay it. The result is better income for their families and we ensure that our coffee is of the highest quality from the Atitlán region of Guatemala. 
 
Fair Trade: This is more of a certification that was first established in 1988. The goal is to ensure small farmers and able to compete with large corporations and keep prices from being driven down to the point where small producers cannot make a living.

Question 5

Is your coffee shade grown?

Accepted Answer

Yes. Our farmers are small producers that work with the environment and do not slash and burn large acreages to mass produce their product.

Question 6

What are the tasting notes in your coffee?

Accepted Answer

You can taste hints of cocoa, citrus, peach, berries, slight floral, and caramel in the Guatemala.

Question 7

How will the payment show up on my credit card statement?

Accepted Answer

Live Life Coffee Beans is part of our business, Steve Rogers Outdoors LLC and therefore you may see a reference that includes Steve Rogers Outdoors on your statement.

Question 8

What if my product gets lost in the mail?

Accepted Answer

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you as the long as the stated address on the order is correct.

We may ask for your help before doing that, like confirming that the shipping address was correct. We also ask that you get in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, you will need to do some investigating such as checking with your neighbors and reaching out to your local PO to find out what happened. Unfortunately, once it shows delivered in our system, there is not much we can do as the seller.

Question 9

What is the difference between your Coffee Products and your Print on Demand merchandise?

Accepted Answer

Our coffee is roasted and packaged here locally and shipped from our location. For additional merchandise offerings, we have chosen a print-on-demand company to fulfill those orders. Those orders are printed as received by a separate company and shipped directly from them.

Question 10

What is your exchange and return policy on your Print on Demand Merchandise?

Accepted Answer

Please see our full shipping and return policy here.

Question 11

Where can I find sizing information?

Accepted Answer

Sizing information can be found in the images for each print on demand product. You can also reference the links below:

Unisex Staple T-Shirt | Bella + Canvas

Gildan 18500 Unisex Heavy Blend Hooded Sweatshirt

Bella + Canvas 6400 Women's Relaxed Short Sleeve Jersey Tee

Unisex V-Neck Tee | Bella + Canvas 3005

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FAQ

Frequently asked questions